Assistant Operations Manager Placement at Pure Biofuel

Duration
Placement Year (10 Months+)
Application Deadline
9th August 2019
Regions
Central London and City
Town/City
Chelsea
Salary Band
£10,000 - £11,999
Salary
£11,400
Role May Involve
Business Management E-Business Energy Logistics and Operations

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Pure Biofuel Overall Rating

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Assistant Operations Manager Placement

Founded in 2016, Pure Biofuel is one of the fastest growing provider of pure wood pellets – a dehydrated and compressed wood fibre which solves needs for energy, animal bedding, cat litter and more. We are looking for a student to undertake an exciting work placement year in one of the fastest growing industries in the United Kingdom. The decarbonisation of heat & energy from renewable sources has come to the forefront of the national agenda with the UK Government signing into law that UK must have Net Zero emission by 2050.

Biomass is one of the best technologies for us to achieve this goal, so you will be making a huge difference and be involved in a fast growing environment. We also have a diverse range of industries to which we supply with Horse Bedding, Cat Litter, BBQ and Industrial Absorbency with a range of retail, domestic and commercial customers.

Based on Sloane Avenue in Chelsea you will receive a wealth of experience ranging from shipping and logistics, customer service, product knowledge along with our open days, visiting customers and country shows in the UK countryside such as Kent, Essex, Gloucestershire, Wales.

Your key duties will be:

  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Record customer inquiries by documenting inquiry and response in customers' accounts.
  • Improve quality service by recommending improved processes.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Resolve customer complaints via phone, email, mail or social media.
  • Enter in orders taken over the phone or submitted online into the online order book.
  • Alert the Warehouse as to quantities and products required each day.
  • Alert Haulier products and addresses for delivery.
  • Maintain oversight into logistics, delivery and order lead-times with an eye for improving customer satisfaction.
  • Speak with wholesale customers on the phone to advise their order is ready and book-in deliveries on a suitable date or time.

About Pure Biofuel

Founded in 2016 and based in Chelsea, London, Pure Biofuel is one of the fastest growing provider of pure wood pellets – a dehydrated and compressed wood fibre which solves needs for energy, animal bedding, cat litter and more.

We are a young company in an extremely fast growing industry with products sold in a variety of industries and customers ranging from large commercial contracts through to supermarket retailers along with other small businesses.

How to apply

To apply, please send your CV and cover letter to hr@purebiofuel.co.uk.