Customer Services Placement

by Merz Aesthetics

3.9/5

Job Details

The deadline has expired

We still have opportunities just like this one ready for you to apply.

View similar jobs

Deadline: 13th July 2019
Length: Placement (10 Months+)
Roles: Customer Service
Location: East of England
City: Elstree, Hertfordshire

Customer Services Placement

Key Result Areas & Main Duties

As a Customer Service Representative of Merz Pharma UK Ltd you will act as both an advocate for our products and a champion for our customers. On a daily basis you will be liaising with customers and advising them accordingly regarding products, marketing materials and general queries. You will process orders via SAP and will take ownership and responsibility to ensure the best possible customer experience. You will liaise closely with field based staff and will develop relationships to the extent that you are an essential component of the greater Merz sales team.

The role will include the following elements and requirements:

  • Professional and effective handling and execution of customer orders, enquiries, requests and complaints in both a timely and professional manner whilst at all times being compliant with company and industry guidelines.
  • Developing, maintaining and demonstrating high standards of customer, product, pricing, SAP and Veeva (CRM) knowledge. NB The successful candidate will gain an on the job in-depth understanding of the Merz systems & product portfolios via in-house training and will have the opportunity to further develop their knowledge by undertaking the Association of the British Pharmaceutical Industry (ABPI) qualification.
  • Developing and maintaining effective working relationships with line manager, field staff, customers and other key stakeholders.
  • Assisting the Customer Service and Device Support Manager with day to day business and customer requirements.
  • Evaluating and identifying opportunities to drive process improvements that positively impact the customer experience and which leverage the functionality of the SAP and Veeva (CRM) systems.
  • Understanding and identifying potential issues and solutions and communicating accordingly to internal and external customers in an expedited manner.
  • Health & Safety – take personal responsibility for yourself and your colleagues through understanding and demonstrating compliance with all current Health & Safety legislation.
  • Such other duties as from time to time may be reasonably expected, including, but not limited to, project work or proactive outbound calling activities.

Experience & Qualifications

  • Educated to degree standard.
  • Previous customer service or customer facing sales experience an advantage but not essential.
  • SAP experience an advantage but not essential.

Profile of the Candidate

Technical skills and abilities

  • High grade verbal and written communication skills.
  • A relentless attention to detail, coupled with an attitude of ownership & responsibility.
  • Excellent organisational and multi-tasking skills.
  • An ability to thrive under pressure.
  • A high degree of IT literacy.

Emotional skills and abilities

  • Career desire and drive.
  • Ability to work effectively both in a team and independently.
  • Friendly, professional and high energy approach to work with a ‘can do’ attitude.
  • Confident, polite, determined, proactive, resilient.
  • An ability to comply with processes, procedures and regulations.

5 most important job specific skills

  • Excellent communication skills, both verbal and written.
  • Ability to work under pressure whilst maintaining a high level of accuracy and attention to detail.
  • Ability to prioritise and organise according to need.
  • Ability to focus on customer needs ensuring compliance with company and regulatory procedures.
  • High degree of IT, systems and process literacy.

About Merz Aesthetics

Since creating one of the world’s first anti-wrinkle creams in 1953, Merz has been a driver of innovation in the fast-evolving field of aesthetic medicine. Merz Pharma is a privately held pharmaceutical company based in Frankfurt, Germany.

As part of the Merz Pharma Group, Merz Aesthetics (ABU) is active in research, development and distribution of innovative products in the areas of; aesthetic medicine and dermatology. Today, our products are used by healthcare professionals in more than 90 countries.

How to apply

To apply for this role, please email your CV and cover letter to sales-support@merz.com.

The deadline has expired

We still have opportunities just like this one ready for you to apply.

View similar jobs