Front Office Assistant Placement

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Front Office Assistant Placement

Hello, we’re WorldFirst. We specialise in making international money transfer faster, simpler and cheaper for people and businesses with global ambitions. Our clients never stop. And neither do we. To support us on our journey we’re looking to hire a Front Office Assistant.

The World First dealing teams are looking to expand their roster with a highly motivated and enthusiastic new member. The Front Office Assistant role represents a fun and challenging opportunity to co-ordinate and support the daily activities of a busy, rapidly growing Sales and Dealing team across both our Corporate Online and Ecommerce client verticals.

The role would suit a dynamic, numerate and detail-oriented placement/sandwich year undergraduate looking to take on tasks and responsibilities with a broad remit to assist the smooth running of all our client-facing activities, providing the successful candidate with a wide range of experience within a young, forward-thinking company during a very exciting new phase of its journey. Our mission is to provide clients with the world’s best platform for international trade and we aim to achieve that by helping them move their money across borders and currencies faster, easier and cheaper than before.

Examples of key responsibilities:

• Handling the full spectrum of pre- and post-trade and payment requests from corporate and ecommerce clients. This includes but is not limited to trade management and support (FX swaps, etc.), credit notifications, beneficiary creation and validation, and exotic currency trades.
• General administrative tasks, such as answering overflow telephone calls from clients or other departments, managing spreadsheets and analysing Salesforce reports.
• Assisting in the processing of expenses and the full end-to-end management of client gifting.
• Contributing to the organisation and successful execution of client and team events, on top of and arranging corporate travel on behalf of team members.
• Managing the group mailboxes for multiple front office team, acting as the first line of resolution for simple enquiries and escalating complex enquiries to the relevant team member.
• Preparing and distributing statements to clients on request.
• Routing newly registered clients to their assigned account manager at the point that they complete registration, helping to smooth the client journey.
• Booking ad-hoc trades for clients according to their instructions using WorldFirst’s proprietary systems and bank platforms.
• Taking ownership of any change requests submitted by the team, tracking and updating the status of these until resolved.
• Troubleshooting and answering questions from clients using our online platform, WorldFirst Online, and our new product, the World Account.

Key capabilities:

• A real can-do attitude, with exceptional attention to detail and numeracy.
• A customer service driven mind-set
• Ability to multi-task and prioritise effectively
• Great communication skills
• Experience using the full MS Office suite, including Outlook and Excel, specifically.
• Some interest or experience in financial markets, FX, payments, technology and/or the ecommerce sector would be very beneficial!

Salary and benefits:

• £22,000
• 25 days holiday, birthday day off, 3 life event days during your career with WorldFirst
• Annual volunteer day
• Perks, including; birthday day-off, season ticket loan, free breakfast, Friday drinks fridge, business casual dress code, corporate discounts, gym discounts, bi-annual company parties – and more!

About World First

We’re WorldFirst, experts in moving money around the world. As a fast growing FinTech business, we specialise in making foreign exchange simple, fast and fuss-free for people and businesses with global ambitions. By combining best in-class technology with award-winning customer service, we’ve helped over 150,000 people, small businesses and online sellers transfer over £70bn since we launched in 2004. Our clients never stop and neither do we. As a result of this we are looking to hire a Client Relations Administrator to our growing team.

How to apply

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