Client Relations Administrator Placement

by World First

4.2/5

Job Details

The deadline has expired

We still have opportunities just like this one ready for you to apply.

View similar jobs

Deadline: 20th February 2019
Salary: £22,000
Length: Placement (10 Months+)
Roles: Customer Service
Location: London

Client Relations Administrator Placement

The role represents a great opportunity to join an exciting business and to support the Client Relations team. The Client Relations team look after all our clients from the initial contact to getting them fully on-boarded and ready to start trading with us. Reporting into the Client Relations Manager, this role will focus mainly on investigating and resolving often complex payment and compliance queries, in order to make payments in a fast, reliable and compliant manner.

A fundamental part of this role lies in identifying opportunities to improve internal processes, as well as owning solutions to lead to long-term benefits for customers, the business and the team.

Key responsibilities:

  • Manage a busy mailbox where correspondence is sent to you from clients and internal teams. You will interact with clients on the phone and via email to assist them with enquiries regarding the service, with a large focus on problem solving. You will work closely with other departments to ensure all requests are actioned in a timely manner.
  • Assisting clients with updating their accounts with personal information, documents and other details
  • Identify areas to improve operational efficiency, specifically around changing processes or identifying knowledge gaps for the team.
  • Documenting internal process and best practice in readiness for future team audits.

Skills and experience required:

  • Extremely organised and a keen eye for detail
  • ‘Can do’ attitude to work
  • Strong work ethic, and a tenacity to solve problems
  • Ability to input large volumes of data through our in-house system.
  • Must have experience in an administrative role and / or excellent knowledge of Word, Outlook, PowerPoint and Excel
  • Excellent multi-tasker; ability to prioritise and work under pressure
  • Articulate; excellent verbal and written communication
  • Ability to use your initiative and work alone as well as part of a team
  • Enthusiasm, creativity and initiative

Remuneration package:

  • £22,000
  • An excellent benefits package including annual discretionary bonus scheme, company pension scheme, private health cover, enhanced maternity and shared parental leave policies, childcare vouchers, cycle-to-work scheme
  • 25 days holiday, birthday day off, 3 life event days during your career with WorldFirst
  • Perks, including; Annual volunteer day, season ticket loan, free breakfast, Friday drinks fridge, business casual dress code, corporate discounts, gym discounts, bi-annual company parties – and more.

About World First

We’re WorldFirst, experts in moving money around the world. As a fast growing FinTech business, we specialise in making foreign exchange simple, fast and fuss-free for people and businesses with global ambitions. By combining best in-class technology with award-winning customer service, we’ve helped over 150,000 people, small businesses and online sellers transfer over £70bn since we launched in 2004. Our clients never stop and neither do we. As a result of this we are looking to hire a Client Relations Administrator to our growing team.

How to apply

To apply for this role and to find out more, please click on the apply button.

The deadline has expired

We still have opportunities just like this one ready for you to apply.

View similar jobs