Customer Service Agent Placement at Golfbreaks.com

Duration
Placement Year (10 Months+)
Application Deadline
31st January 2019
Regions
South East
Town/City
Windsor, Berkshire
Salary
Competitive
Role May Involve
Customer Service Leisure and Hospitality

Connect with this company

“I thoroughly enjoyed my placement year, and I enjoyed working in such a vibrant company on a daily basis for 13 months. Rarely ever a rainy day in the office- always smiles…” - Read full review

- 96 reviews

Customer Service Agent Placement

Reports to: Customer Service Manager

Role Overview:

We pride ourselves on the service that we provide to our clients and are currently much higher than industry standard with a 99% customer satisfaction rate. This position is central to achieving these high standards. In joining an established and dedicated customer service team, you will be directly involved in all functions of the department and will be expected to proactively support the increase in standards of customer service at all times.

Key Responsibilities:

  • Managing existing golf break bookings – communicating with customers and suppliers when dealing with any amendments to booking details and offering new quotes for any changes.
  • Full Omni channel communication with clients such as inbound and outbound calls, email, live chat and cases.
  • Providing an after sales service to clients by organising any ‘extras’.
  • Dealing with customer feedback and any queries that arise prior to, or during their breaks.
  • Working closely with the sales team to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process.
  • Supporting with the administration of bookings.

You will be expected to deal with queries confidently and efficiently, you should adopt a proactive attitude to the role and be able to use your initiative to solve any arising issues. Managing customer expectations is key and should be your main objective in dealing with any customer queries.

Skill Requirements:

The ideal candidate will require excellent verbal and written communication skills. You should be a strong team player, with the desire to become involved in an enthusiastic and fast paced Customer Service team. Excellent attention to detail is also required along with strong organisation and prioritisation skills.

Training Program and Progression:

An intensive two-week training program led by current students and continued guidance from experienced members of the team to ensure you have the knowledge needed to kick start your role. On-going training throughout your placement gives you the opportunity to succeed at your full potential. Comprehensive venue and customer service training is provided to ensure that you have the skills you need to succeed in this role.

Testimonials:

Lauren Cox– Customer Service Assistant

Despite only being at Golfbreaks.com for a few months, I have already leant a multitude of skills that will be invaluable for me when returning to University. The helpful and bubbly nature of the office made the enrolment process so enjoyable, and I have especially appreciated the opportunity to work on new projects across the business which allows you to push yourself every day.

Ashley Cassap – Customer Service Assistant – Northumbria University

I have thoroughly enjoyed my placement experience I am now a quietly confident individual who possesses transferable skills which I have gained and strengthened throughout my placement. The atmosphere is amazing, and I felt like a valued member of the company, with all achievements being recognized across the board. I could not have asked for a better year in industry.

About Golfbreaks.com

Golfbreaks.com, one of the world’s largest and longest established golf travel companies, was formed in 1998 by Chief Executive, Andrew Stanley, and now organises golf breaks, holidays and tournament experiences for over 230,000 golfers annually at over 2,500 resorts and golf courses in the UK, Europe and Worldwide.

With 20 years’ experience and an expert team that is passionate about golf and travel, the company is known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (both ABTA and ATOL in the UK). In post-trip surveys 99% of customers indicated they would rebook with Golfbreaks.com, as authenticated by Reevoo.

Golfbreaks.com are also the only golf travel company to reward customers for their loyalty with discounts on future bookings through the innovative Breakpoints customer rewards programme. The 150 staff in the main company headquarters in Windsor, Berkshire, UK also support the local sales offices in Charleston, South Carolina, USA and Copenhagen, Denmark.

Golfbreaks.com prides itself on an unwavering commitment to developing employees and has had an Investors in People accreditation since 2006. In 2015, the company was awarded the Gold standard for the 2nd time, joining the top 7% of accredited UK organisations.

How to apply

To apply for this role and to find out more, please click on the apply button.