Customer Insight Analyst and Divisional Analyst - Industrial Placement - Finchley Road

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Customer Insight Analyst and Divisional Analyst - Industrial Placement - Finchley Road

As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the market areas’ development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development. As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole market area team as well as the customer quality and network development team at Audi UK based in Milton Keynes.

Key Responsibilities:

• Produce monthly reports which act as key sources of information to support people development and site performance measures, customer and business KPIs regularly used by senior management
• Support Brand Director in preparation of information and data for all key communication gatherings e.g.
• Head of Business meetings, quarterly reviews, etc.
• Support the Head of Business with the preparation of network profitability information, standards and audit process
• Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualifications that impact customer quality.
• Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets
• Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document
• Support Centres in delivering a diverse workload – responding to network and brand needs

Eligibility criteria

• Have the right to work in the UK
• Studying relevant degree subjects working
• 2:1 Expected grade

About Audi

Translated as “progress through technology”, our famous brand statement encapsulates our vision: to shape the future of premium mobility through continuous innovation.

Our focus is on the technologies of the future. With significant investment into Artificial Intelligence, Connected Cars and our e-tron electric mobility technology, Audi is leading the way with exciting new innovations and production capabilities.

But being at Audi is about more than just being at the vanguard of technology. It’s about experiencing the very human traits of enthusiasm, pioneering spirit and passion. Our maxim is to keep moving forward, to think ahead and to act consistently. To seize every challenge and to live the values of ‘Vorsprung durch Technik’. It really is an incredible time to be joining our renowned brand.

How to apply

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