Technical Services Placement at ProspectSoft Ltd

Duration
Placement Year (10 Months+)
Application Deadline
25th January 2019
Regions
South East
Town/City
Stokenchurch, Buckinghamshire
Salary Band
£16,000 - £17,999
Salary
£16,900
Role May Involve
Computer and Systems Engineering Computer Science Customer Service Information Technology

Connect with this company

“I thoroughly enjoyed my placement at ProspectSoft, the whole experience beat all expectations! I am extremely grateful for all that the ProspectSoft placement scheme has provided me and I would recommend the scheme to anyone and everyone…” - Read full review

- 82 reviews

Technical Services Placement

As a Customer Services Technician, you will be getting involved in all areas of the business. Every day will bring a different challenge using a different technology or tool. Customer Services are responsible for many things including being the main point of contact for our existing customers, and will therefore be their first point of call for any technical questions they have. As well as developing your communication skills, you will also be asked to perform scheduled technical tasks such as moving databases and writing and running SQL scripts. Every member of our team is treated as a full-time employee and every role is therefore crucial to the success of the business.

Some of the things you’ll be doing:

  • Customer Communication – Interaction in many forms such as email, phone calls and instant message to promptly and accurately communicate to customers. Excellent customer service is our goal and this is the most important role of a Customer Services Technician.
  • Database Management – The maintenance and repair of customer databases mean you will be learning a lot about transactional databases and how to write SQL. You will be asked to employ these skills as part of scheduled work and incoming technical queries.
  • Virtual Machines – The creation and usage of many different virtual environments used internally and externally using the latest Hyper-V and azure technologies.
  • Software Support – The support of several products designed and built by us and our partners. You will be using remote connection tools such as TeamViewer to be able to connect with customers and answer technical queries.
  • Team-working – Working in your immediate team but also with the rest of the departments. You will be asked to help out with a variety of projects from new installations to existing and ongoing project work.

What you’ll need:

  • Excellent time management & organisation skills
  • Excellent communication skills (verbal & written)
  • Good attention to detail
  • Empathetic approach & positive attitude at all times
  • Technical aptitude in a wide variety of technologies & software platforms
  • Degree in a relevant field

About ProspectSoft

Founded in 2000, ProspectSoft is a UK business operating in the business-to-business sector, delivering software to thousands of users across the UK, Republic of Ireland and worldwide. ProspectSoft identified a need for CRM and eCommerce solutions that integrated with accounting systems to help bring business information together. Our software eliminates the need to re-key data, improves lead follow-up and order taking, thus resulting in improvements in customer intelligence and overall efficiency.

How to apply

To apply for this role and to find out more, please click on the apply button.