Client Relations Administrator Placement

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About WorldFirst

Hello, we're WorldFirst. We specialise in making international money transfer faster, simpler and cheaper for people and businesses with global ambitions. Our clients never stop. And neither do we. To support us on our journey we're looking to hire a Client Relations Placement Student.

Client Relations Administrator Placement

The role represents a great opportunity to join an exciting business and to support the ever-growing Client Relations team across their organisational, administrative and secretarial functions. The Client Relations team look after all our clients from the initial contact to getting them fully on-boarded and ready to start trading with us. Reporting into the manager of the Client Relations team, this role will focus mainly on resolving post-trade activity, such as performing additional KYC / due diligence checks on clients, resolving complications with payments and from handling queries from getting our clients personal information updated to creating accounts for them. A fundamental part of this role lies in identifying opportunities to improve internal processes, as well as owning solutions to lead to long-term benefits for customers, the business and the team.

This is a fantastic opportunity for an individual who is on a four-year sandwich course ideally in business administration or another relevant business discipline that has a keen interest in business, compliance or financial services.

To be considered for this placement you will be on track for a 2:1 degree (or equivalent). The ideal candidate will have a friendly, approachable manner with a 'can-do' attitude to work, and who is experienced using Microsoft Office systems

Examples of Key responsibilities:

• Managing a compliance mailbox where requests are sent to you from internal teams, you will interact with customers on the phone and via email to resolve a broad range of issues that either prevent a trade from taking place or help us to meet our compliance obligations. This includes requesting additional anti-money laundering documents, business invoices and resolving payment queries to ensure smooth and timely trades for our clients
• Work closely with other departments to ensure all requests are actioned in a timely manner
• Identify areas to improve operational efficiency, specifically around changing processes or identifying knowledge gaps for the team
• Documenting internal process and best practice in readiness for people in the business to follow and future team audits
• Attend regular meetings with Compliance and Payments teams to communicate challenges and discuss opportunities to improve the client experience
• Updating our clients' accounts with personal information, documents and other details.
• Assisting in direct mail to our clients

Key Capabilities:

• Extremely well organised and a keen eye for detail an excellent multi-tasker; ability to prioritise and work under pressure
• Strong work ethic, with hunger, drive and ambition to make this opportunity a tangible success
• Ability to input large volumes of data through our in-house system
• Enthusiasm, creativity and initiative to see tasks through to completion
• Solutions focused
• Ideally have experience in an administrative role
• Computer literacy: excellent knowledge of Word, Outlook, PowerPoint and Excel
• Articulate; excellent verbal and written communication

What you will get:

• £21,000 per annum
• An opportunity to broaden your network and work closely with the team management and wider business, such as Compliance, Dealing Desks, Partnerships and Technology.
• You will also gain a broad range of client facing skills such as negotiation, handling difficult situations and adapting and connecting your communication style to better match your client
• A fun working environment based in central London
• An excellent benefits package including annual discretionary bonus scheme, company pension scheme, private health cover, enhanced maternity and shared parental leave policies, childcare vouchers, cycle-to-work scheme
• 25 days holiday, birthday day off, 3 life event days during your career with WorldFirst, annual volunteer day
• Perks, including; season ticket loan, free breakfast, Friday drinks fridge, business casual dress code, corporate discounts, gym discounts, bi-annual company parties - and more!

How to apply

To apply for this role and to find out more, please click on the apply button below.