Technical Support Placement

by CA Technologies

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Job Details

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Deadline: 24th November 2017
Salary: Competitive
Length: Placement (10 Months+)
Roles: Customer Service, Information Technology
Location: South East
City: Datchet

About CA Technologies

We believe that a single idea can change the world. But great ideas only matter when they become real, ready-to-launch products and services. That’s why our mission is to help our customers eliminate the barriers between ideas and business outcomes.  When our customers win, we win.    For more than 30 years, we’ve fuelled digital transformation through the power of software.  Today we’re as committed as ever: partnering to help companies of all kinds seize opportunities and create real, meaningful change.

  • We’ve been ranked #1 for our achievements in categories such as diversity, ethics, excellence/innovation and health
  • We promote the development of future IT leaders through STEM and the advancement of women in tech
  • We help individuals and organisations through donations, employee volunteerism and matching gifts
  • We care for our communities and our world by investing in education and promoting environmental responsibility

Bring what you bring:  Passion.  Innovation.  Weirdness.  Whatever.  No matter what you bring to the table, there’s a place for you at CA Technologies.  We’re here to do amazing things and we want diverse talent to lead the way.  What will you bring?

Technical Support Placement

As a Technical Support Intern you will be based in the UK and you will work as part of a team to deliver a superior customer experience to our customer base throughout EMEA (Europe, Middle East & Africa). You will work closely with experienced engineers within one or more product teams to learn the technologies and skills required to troubleshoot and resolve frontline technical issues.

Notable activities you will be involved in…

  • Provide limited technical support for a product or product line to customers using telephone, email, communities or chat
  • Develop skills with CA products and 3rd party technologies to provide quality technical support to customers
  • Research functionality and usability related issues
  • Identify and direct complex or high impact issues to senior staff for resolution
  • Contribute and update content in the knowledgebase to allow customers to self-serve
  • Work closely with Support management
  • Get involved in other workplace initiatives such as CSR (Corporate Social Responsibility)

This is an exciting opportunity to develop a broad set of technical and customer service skills and a chance to join an award winning Technical Support team who are looking for a somebody who likes to learn, enjoys solving problems and has a passion for helping people.

The ideal candidate:

  • Undergraduates who are on an IT related degree course
  • Ideally be on track for a 2:1 or above in their chosen degree subject
  • Have the legal right to work in the UK
  • Have a passion for learning about the role of Technical Support in business
  • Be driven, well focused, highly organized and punctual
  • Good command of the English language both written and orally
  • Have the capability to perform well independently as well as a member of the team
  • An interest in technology and how it is shaping everyday lives
  • Knowledge of foreign languages such as German or French is an advantage

Additional Benefits:

  • Free 24-hour gym
  • Free fitness classes ranging from Kettle Bells, Spinning, Yoga, Pilates, Bodypump and Insanity
  • Tennis courts
  • Opportunity to partake in sports including basketball, football and cricket
  • Time out for volunteering 
  • Opportunities to partake in workgroups (e.g. Gender, Ethnicity, LGBTA, Generational)
  • 25 days holiday per year
  • Healthcare and pension benefits

How to apply

To apply, please send a copy of your CV and covering letter to Barbara.Goodman@ca.com. Applications should be submitted by Friday 24th November 2017. Applications received after this date will not be accepted. We will endeavour to respond to all applications within 2 business days of receipt. To help us process your application, please clearly state which position you are applying for in the email subject line.

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