Technical Support Engineer Placement at SAP

Duration
Placement Year (10 Months+)
Application Deadline
31st December 2017
Regions
South East
Town/City
Maidenhead
Salary Band
£16,000 - £17,999
Salary
£17,500
Role May Involve
Computer and Systems Engineering Computer Science Engineering Information Technology

Connect with this company

“I absolutely loved my placement year at SAP! The company is in a really exciting & innovative industry which makes working for them really interesting – I was able to get involved in a really good mix of tasks from digital campaigns, social media management, events & more!…” - Read full review

- 153 reviews

About SAP

SAP is a world leader in business enterprise software; nearly 100,000 companies in every industry across the globe are using SAP software right now to improve their business processes. By helping to manage their flow of information, SAP empowers people and organisations to work together more efficiently and use their business insight to become best run businesses.

Technical Support Engineer Placement

Join a dynamic team of customer facing technical experts, driven by their desire to help clients to get the most out of the latest SAP technologies such as SAP HANA and SAP Cloud Platform. The job involves covering 2nd/3rd line support, dealing with complex customer scenarios, engaging with development to collaborate on knowledge management and issue resolution.
The Technical Support Engineer student will work with the biggest Fortune 500 customers running SAP in the cloud, with big data landscapes and Analytics/Reporting solutions.

Responsibilities:

  • Ability to think independently and to apply effective problem solving skills
  • Perform root cause analysis and provide solutions in complex environments
  • Recommend known technical solutions and develop workarounds for new problems
  • Assist customers with performance and scalability issues
  • Active involvement within the internal social/business networking suite SAP JAM
  • Foster positive customer relationships using verbal and written communication
  • Contribute to the internal and external knowledge base articles, wikis and forums
  • Manage technical incidents according to processes & Service Level Agreements (SLAs)
  • Future opportunities to participate in weekend support roles

Required Skills:

  • Good understanding of relational databases and SQL
  • Excellent problem solving and analytical skills
  • Strong interpersonal communication skills
  • Networking technology awareness
  • Good knowledge of Windows, Unix or Linux operating systems
  • Ability to work well in a dynamic team environment
  • Fluency in written and verbal English
  • Consistently conveys a positive and professional image
  • Passion for technology

Desired Skills

  • Experience in SAP technologies
  • Familiarity with programming languages such as JAVA/C++
  • Fluency in a second language such as German or French

We offer you:

  • Training to enhance your skills and achieve professional certifications
  • An attractive and flexible benefit package (free lunch, subsidized gym membership …)
  • Opportunity to contribute to organisation wide strategic change projects
  • Engaging, collaborative and dynamic working environment
  • Vibrant and relaxed office environment

Education

  • Degree course in computing related subjects

Additional Benefits:

  • 25 days holiday & an additional day off for your birthday
  • Laptop and other SAP equipment
  • Free lunch and a subsidised coffee shop
  • Buddy Mentoring scheme
  • ‘Appreciation’ reward scheme
  • Travel opportunities within the UK and Europe
  • Sporting opportunities e.g. football and netball clubs
  • Volunteering and charity opportunities

Ideal Candidate:

Bright, articulate and motivated students who are currently on course for a 2:1 degree with the following key competencies:

  • Business, accounting ,IT experience / working knowledge would be an advantage but not essential
  • Strong proficiency in MS Office (Especially Excel)
  • Time Management
  • Team player
  • High energy level
  • Effective communicator / good interpersonal skills
  • Inquisitive and not afraid to ask questions
  • Logical
  • Focused and organised
  • Ability to work to deadlines and within budget
  • Creative

How to apply:

To apply for this role and to find out more, please click on the apply button below.

All applicants must provide a CV and cover letter.

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