Sales Support Placement

Job Details

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About BSH

BSH Home Appliances Ltd is responsible for all sales and marketing activities in the United Kingdom and the Republic of Ireland. Its headquarters are based in Milton Keynes, with a state of the art warehouse and our Customer Service Centre in Kettering, a prestigious Gaggenau showroom in the heart of London as well as an office in Dublin, Ireland.

Through its four brands, Bosch, Siemens, Neff and Gaggenau, the company offers a complete range of kitchen appliances from cooking, laundry, dishwashing, cooling through to small appliances such as vacuum cleaners, kettles, irons and coffee makers.

Within the UK, BSH employs around 1,000 people across all its business divisions, from sales and marketing, financial control, logistics and planning through to customer service.

Sales Support Placement

The intern will work on the Sales Desk assisting with the daily back office administration and telephone support to customers and Area Business Managers. This experience will provide a strong customer service foundation whilst immersed in a fast paced and changing sales environment.

Main areas of responsibility with relevant KPIs are:-

• Telephone call handling
• Process, amend and cancel customer orders
• Progress chase orders
• Provide stock availability/analysis and subsequent management reporting
• Administration of returns/credits/debits

Qualifications required

Education

• Working towards a Business Management degree

Experience

• Strong analytical/numeracy and problem solving skills
• Multitasking/Prioritising
• Thorough with excellent attention to detail
• Resourceful and innovative with methods and ideas to support

Profile

• Background and interest in Customer Services
• Ability to thrive under pressure, to maintain excellent attention to detail and meet strict deadlines
• Excellent time management and organisation skills
• Team player with communication skills at all levels
• Very good knowledge of MS-Office, especially Excel and PowerPoint

Benefits:

• 25 Days holiday
• Subsidised on-site restaurant
• Potential Student housing available that live in excess of an hour’s commute away from Milton Keynes
• Access to Student training opportunities

How to apply

Please send your Cover Letter and CV into mks-gb-internships@bshg.com. Please ensure you mention in your application the role you are applying for.