Customer Service Assistant

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About Golfbreaks.com

Golfbreaks.com was formed in 1998 by Chief Executive, Andrew Stanley, and is Europe’s specialist golf travel company, organising golf breaks for more than 200,000 golfers each year at over 2,000 resorts and courses in the UK, Europe and Worldwide. A further 15,000 customers use the group’s services to book spa breaks and spa days.

With more than 19 years’ experience and an expert team that is passionate about golf, spa and travel, we are known for delivering outstanding service and value, with the reassurance and security of booking with an ABTA and ATOL-bonded travel company. We are also the only golf travel company to reward customers for their loyalty through our Breakpoints customer rewards programme, which earns money off all future bookings made.

Customer Service Assistant

We pride ourselves on the service that we provide to our clients, and this position is central to achieving these high standards. In joining an established and dedicated customer service team, you will be directly involved in all functions of the department and will be expected to proactively support the increase in standards of customer service at all times.

Key Responsibilities:

• Managing existing golf break bookings – communicating with customers and suppliers when dealing with any amendments to booking details and offering new quotes for any changes.
• Providing an after sales service to clients by organising any ‘extras’.
• Dealing with customer feedback and any queries that arise prior to, or during their breaks.
• Working closely with the sales team to ensure high levels of customer service are maintained from the initial point of contact and throughout the entire booking process.

You will be expected to deal with queries confidently and efficiently, you should adopt a proactive attitude to the role and be able to use your initiative to solve any arising issues. Managing customer expectations is key and should be your main objective in dealing with any customer queries.

Comprehensive venue and customer service training is provided to ensure that you have the skills you need to succeed in this role.

Benefits:

• Competitive Salary
• Pension Plan
• Commission/bonus scheme
• Private medical cover
• Childcare voucher scheme
• Recommend a friend scheme
• Cycle to work scheme
• Company social events
• Trips to UK and European venues
• Local discount schemes
• Corporate gym discounts

The ideal candidate will require excellent verbal and written communication skills. You should be a strong team player, with the desire to become involved in an enthusiastic and fast paced Customer Service team. Excellent attention to detail is also required along with strong organisation and prioritisation skills.

How to apply

To apply for this role and to find out more, please click on the apply button below.

To apply please email recruitment@golfbreaks.com, stating which position you’re applying for and attaching your cover letter and CV.