Customer Insight Analyst and Divisional Analyst - Finchley Road
by Audi
Job Details
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About Audi
Audi stands for ‘Vorsprung Durch Technik’, progression through technology. Our vision is to shape the future of premium mobility through continuous progression in the latest innovative technologies and solutions. Maintaining this momentum is done through the 3 key pillars of our strategy - Digitalisation, Urbanisation and Sustainability.
When you think about our focus on the latest technologies in the future, our strategy is much more advanced, with immense progression into Artificial Intelligence, Connected Cars and E-tron products. Audi AG are investing heavily in exciting, leading new products and also in the development of production capabilities – it really is an incredible time to be joining such a renowned brand.
Customer Insight Analyst and Divisional Analyst - Finchley Road
As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the market areas’ development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development. As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole market area team as well as the customer quality and network development team at Audi UK based in Milton Keynes.
Key responsibilities
- Produce monthly reports which act as key sources of information to support people development and
- te performance measures, customer and business KPIs regularly used by senior management
- Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews, etc
- Support the Head of Business with the preparation of network profitability information, standards and
- dit process
- Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualifications that impact customer quality
- Produce an effective brand-wide action plan that focuses on the key areas for improvement from a customer and commercial perspective, and drives improved loyalty and retention against agreed targets
- Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document
- Support Centres in delivering a diverse workload –responding to network and brand needs
Skills required
- Experience using Excel and PowerPoint
- Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently
- High attention to detail – maintain a high standard of work on all tasks
- Good communication skills
- Able to work under pressure
- Ability to prioritise and time manage workload given
- Strong interpersonal and communication skills
How to apply
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The deadline has expired
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