Customer Insight and Divisional Analyst - Finchley Road

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About Audi Network Partners

Audi is one of the world’s leading manufacturers of premium cars. In 2015, we delivered more than 1.8 million cars, setting a new record.

Audi stands for “Vorsprung durch Technik”, progression through technology. Our portfolio encompasses different models – from the premium compact A1 to the mid-range A4 Saloon, right up to the R8 sports car.

We’ve set ourselves the target of becoming the leading brand for premium cars. To this end, we’re investing massively in the next few years to expand our facilities and develop new technologies and models. The focus is on areas like lightweight construction, vehicle networks and innovative driving technologies.

Creating tomorrow has always been a corporate principle for Audi. Our maxim is to keep moving forward, to think ahead and to act consistently. To seize every challenge and to live the values of “Vorsprung durch Technik”.

It’s not merely about satisfying customers, but inspiring them and offering them more than they might expect wherever they come into contact with the Audi brand.

Customer Insight and Divisional Analyst - Finchley Road

As a Divisional Analyst, you will be responsible for the insight, analytics and action plans that drive sustained improvements in the Market Areas’ development. This includes implementing our plans to drive modern retailing, capacity and profitability reporting and people development. As a Customer Insight Analyst, you will have responsibility for the insight, analytics and action plans that drive sustained improvements in customer quality and sustained profitability. You will be working closely with the whole Market Area team as well as the customer quality and network development team at Audi UK based in Milton Keynes.

Key Responsibilities

• Produce monthly reports which act as key sources of information to support: people development and site performance measures, customer and business KPIs regularly used by senior management
• Support Brand Director in preparation of information and data for all key communication gatherings e.g. Head of Business meetings, quarterly reviews etc.
• Identify root causes of fall-down areas, establish the priorities, recommend targets and monitor progress using various data sources including CS and Q Power, social media, plus network performance in areas such as profitability and sales performance (vehicles, parts and service) and Centre staff qualification that impact customer quality
• Work across the brand to ensure continual progress, overcome hurdles and highlight any risks and opportunities to the brand management team and maintain the brand action plan as a live document

Skills required

• Experience using Excel and PowerPoint
• Able to work as part of a team, delivering team objectives, facilitated where necessary by working independently
• Good communication skills
• Able to work under pressure
• Ability to prioritise and time manage workload given
• Strong interpersonal and communication skills

How to apply

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