GRL CRM Placement

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About Intel

INTEL MAKES POSSIBLE THE MOST AMAZING EXPERIENCES OF THE FUTURE 

You know us best for our processors. But we do so much more. We are makers, catalysts and inventors. We innovate at the boundaries of technology to make amazing experiences possible for business and society, and for every person on Earth. 

Throughout our proud history, Intel has continuously expanded the reach, influence and power of computing to improve people's everyday lives. With employees in 63 countries and customers in over 120 countries, Intel's products and services create the foundation for limitless invention. Intel is like no other company on the planet: our technology is a critical part of an increasingly interdependent ecosystem that creates and expands value for shareholders, partners, customers and society. 

GRL CRM Placement

The Customer Returns Management team is responsible for managing all aspects of product returns for Intel's EMEA customer base in line with Intel's Returns Policies and Procedures and Corporate Warranty agreements. We work with a large customer base reaching OEMs, Distributors and Resellers. As a member of the team you are responsible for a portfolio of customers and your role is to ensure success in returning products for these customers and working any additional requirements based on the customers needs; this may include delivering training to the customer F2F or webinar, designing new service offerings supporting the customer's business, completing an internal proposal, gaining buy in and delivering to market.

Requests/issues from customers can be ambiguous and complex and as a member of the team you are expected to complete root-cause analysis, liaise with the customer to resolve and deliver a high service for the program, from ensuring documentation is in place through to delivering new ideas/service for the program to ensure we remain competitive.

Responsibilities would include:

• Being the point of contact for all customer returns issues and ability to clearly communicate and represent Intel.
• Be responsible for comparative returns analysis.
• Providing post- sales support: quality issues, shipment discrepancies, returns.
• Improving business processes to increase productivity.

Qualifications

This is a 13 month fixed-term placement suitable for students currently studying a degree course and is targeted at 2nd year students enrolled in a 4 years bachelor's degree, which includes a year in industry. You must be on course for a minimum 2.1 degree, preferably studying a Business, Computer Systems or Information Systems related discipline.

Additional skills required include:

• Excellent verbal and written communication skills
• Ability to work independently or as part of a team to collaborate with others to achieve high quality results
• Ability to multitask and work in a fast-changing environment
• Ability to research/analyse information and communication results/recommendations
• Skilled at critical thinking and problem solving

How to apply

To apply for this role and to find out more, please click on the apply button below.