Customer Insight Summer Internship

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About Centrica

Centrica are an energy and services company, we deliver every day to 28 million customers worldwide, and everything we do is focused on satisfying the changing needs of our customers. Serving our customers is what we are known for, what we are good at and where we have distinctive capabilities. We want to make people’s lives easier, simpler and more connected.

We’re one of the top 50 companies in the FTSE 100, with 28 million customer accounts, an adjusted operating profit of £1.6 billion and around 39,000 employees worldwide. Centrica is the parent company for a range of global brands, including British Gas, Bord Gáis, Centrica Storage, Direct Energy, Dyno and Hive.

Customer Insight Summer Internship

Our 10-week summer placement programme is designed to increase employability in students whilst providing a valuable resource to the business. We’re looking for self-directed learners and self-motivated individuals who show potential to grow, learn and develop on our programme. You should aim to demonstrate a can-do, proactive attitude and a genuine interest and desire to learn more about our business and industry. In return, we offer projects with a high level of responsibility and the opportunity to enhance and develop the fundamental skills required for working life, with a support network that’s second to none.

We want you to stand out in the workplace and helping you establish your strengths and fulfil your potential is what our Summer Placement is all about. We also encourage you to get involved with community and charity activities. One of these is the Summer Placement Charity Challenge, which raises money for our chosen charities. In the last three years students have raised around £50,000 through various team initiatives – all while enhancing vital skills and networking across the business. If you perform well, you could leave us with an offer to join the Graduate Programme the following year.

We have locations across the UK – plus we arrange and pay for accommodation close to your place of work with other students based in the area.

The role of our Insight team is to fully understand the needs of our customers and how they could be fulfilled. They deliver actionable insights that keep our customers at the heart of all our commercial decisions. The team cover every business unit of British Gas.

Covering 28 million customer accounts, they combine advanced analytics and modelling with a variety of market research techniques to develop a deep understanding of our customers: who they are, how they behave, what they like to buy and what they think about us. We get to know them so that we can fully understand their needs and behaviours in order to influence the decisions we make as a company. This ensures we appeal to the right customers at the right time and in the most efficient way. Through this the Insight team has the opportunity to get involved with, and influence every decision the business makes.

Insight is the most diverse and influential department within British Gas, offering Summer Placement students a fantastic opportunity to gain experience within a large, commercial team that’s responsible for driving business decisions. We’re looking for inquisitive people with a passion for using information to drive better decisions.

How to apply

To apply for this role and to find out more, please click on the apply button below.