Financial Services Representative Placement

by Volvo Group UK

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Job Details

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Deadline: 2nd November 2016
Salary: Competitive
Length: Placement (10 Months+)
Roles: Business Operations, Banking, Business Management, Financial Management
Location: West Midlands
City: Warwick

About Volvo Group & the Department

Volvo Financial Services (VFS) is a global company and in the UK employs over 80 people. We provide financial services to the truck, bus and coach, construction, aero and marine companies within Volvo. With Volvo Financial Services you will be part of a global and diverse team of highly skilled professionals working with energy, passion and respect for the individual to provide expert financial services and solutions to customers and dealers in support of the Volvo Group’s sales.

Financial Services Representative Placement

As a Service Representative you will be responsible for providing excellent customer service for internal & external customers. You will also be interfacing between VFS, the market companies and the dealer network to ensure the smooth running of all transactions. All Service Representatives must ensure accurate data entry whilst complying with defined service level standards.

This placement within VFS offers the successful candidate the opportunity to gain valuable experience and develop a broad range of critical skills in a financial services environment. As a Service Representative you will be working with an established and efficient team looking to further develop the service offering to customers.

During the placement, the successful candidate will work across all teams within the Operations department and will experience the full end to end process when financing an asset, working in different departments and supporting customer and process improvements.

Responsibilities:

The role will be tasked with supporting activities and driving projects in the below to deliver both customer experience and process improvement:

  • Liaise with customers and the dealer network and answer and resolve their queries according to defined service level standards 
  • To check all Finance Agreements, ensuring that Credit Conditions are met and all information is loaded correctly, before activating on system
  • To ensure copy of all Contracts are signed and posted to Customers and Dealers where necessary
  • Processing of daily payments to Dealers and Market Companies
  • To administer the Dealers Stocking facility, ensuring all related processes are administered in a timely manner
  • Review daily control reports maintaining accuracy of all information relating to Finance & Maintenance Agreements
  • Daily monitoring of key business controls
  • Regular review of processes and updating where necessary
  • Produce reports for both internal and external customers
  • All other duties as required

The successful candidate will be supported in their development in this role by the existing team leaders and their line manager.

Other Duties:

In addition to the core project, this new role will also support the wider remit of the Volvo Financial Services team, with a range of tasks to support team deliverables & providing a broader placement experience for the successful applicant.

  • General assistance to other members of the team as required
  • Any other duties as assigned

Current degree requirements:

  • Studying for a finance degree or related business degree.
  • 2 years completed – placement between 2nd & 3rd study years.
  • Academic grades on track for a first or high 2:1 on their chosen studies

Competencies, skills and knowledge required:

  • Intermediate skills in Microsoft packages to include Excel and Word
  • Well organised and able to plan and prioritise work
  • A high level of accuracy and attention to detail
  • Excellent communication skills – written and verbal
  • Reliability
  • Ability to work as a team player
  • Ability to use own initiative
  • Able to learn quickly
  • Able to adapt to change and new situations

How to apply

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