Service Development Project Assistant Placement

Job Details

View similar jobs

About Panasonic

Panasonic is a multinational fast-moving electronics company with thousands of employees worldwide that focuses on improving the everyday lives of customers through our products. Founded nearly 100 years ago, we are always moving forward to reflect society’s demands and so need forward thinking individuals that will bring personality and positivity to the roles advertised.

Service Development Project Assistant Placement

The Panasonic Service Department is responsible for the delivery of aftersales support for all Consumer Products sold across North West Europe. Consisting of Business to Customer (B2C) Support Services and Business to Business (B2B) Technical teams based in the UK and the Nordics; working alongside third party suppliers including a national network of Product Service Agents and an overseas customer contact centre. Predominantly dealing with Technical Help & Support, Faulty product repairs & returns, Warranty claims and Customer service queries.

Job Purpose

Providing support and assistance in the implementation and management of projects across the department to enhance the effectiveness of the service proposition and improving the overall Panasonic customer experience. Working closely with senior management, Sales & Marketing and Business Planning in order to understand and develop our product service offering, consumer market, business operations and commercial relationships (travel may be required).

Outline:

Working with the team to deliver and enhance the following areas of the department:

• Customer journey: Develop the overall customer experience from product purchase through to product support & repair to ensure brand loyalty
• Product Servicing: Review our third party repairs network and re-negotiate our commercial offering to move towards “partnering” relationships (travel required)
• MI Reporting: Develop mechanisms to monitor and review performance within the department to increase root cause data and implement corrective actions
• Support Services: Enhance our B2C & B2B operations with more “Value Add” services and increase efficiencies; including contact centre, technical support desk and claims processing.
• Sales & Marketing: Increase customer support and product information available via our website; working with marketing to develop current platforms and new content alongside the management of product promotions and offers.
• Business planning: Analysing cost management and service spend per product category to manage future costs and tackle potential areas of risk; feeding back to product managers, finance and the sales department
• Strategy: Working with senior management and other stakeholders to continuously monitor the service strategy; incorporating new products launched and competitor analysis
• Customer Service: Ensure channels for communications are effective and are proactively managed through feedback analysis; developing innovative solutions for our customers.

Person Specification & Skills:

A Project Management or Business Studies related course; with knowledge of programme management and business performance analysis being advantageous.

• Strong IT skills with use of Microsoft Office Packages (databases desirable)
• Organised and able to plan & prioritise workloads whilst managing risks
• Critically analyse performance data to highlight trends and improvement areas
• Confident with good communication skills (Presentation delivery desirable)
• Use of initiative to take ownership of tasks and lead where necessary
• Strong Team player with good relationship building and engagement skills
• Ability to problem solve and suggest long term / sustainable solutions

Company Benefits:

• Employee Discounted Panasonic Products (Pending successful probationary period)
• Free on Site Parking
• 25 days annual holiday allowance (+ Public Holidays)
• Subsidised gym membership & sports hall access
• Employee Restaurant on site

How to apply

To apply for this role, please send your CV with a cover letter (with subject: PANA 009) to:
Trainee HR Administrator, Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP

Tel: 01344 853 075

Or alternatively email them to: industrial.placement@panasonic.co.uk

Please note that we cannot view CVs that are uploaded to SkyDrive by your mail client.

For information on our industrial placement scheme, please visit our Facebook Page.