Customer Operations – Undergraduate Placement

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About Screwfix

Plumbers, electricians and builders throughout the UK choose Screwfix. Which is hardly surprising when you think about what’s on offer. Over 18,000 of the very best trade products, from power tools to bathrooms, screws to landscaping equipment, seven days a week right across the country. The most user-friendly online offering around. Our famous catalogue. And, above all, the honest, straightforward, friendly service we provide.

We are also part of Kingfisher plc, an international home improvement company which operates nearly 1,200 stores in 10 countries in Europe. Its main brands are B&Q, Castorama, and Brico Dépôt. Kingfisher also operates the Koçtaş joint venture in Turkey.

We’ve opened 120 stores in last 2 years… it works out at over 1 store a week… It’s fair to say we’re growing fast! In fact, we’ve doubled in size in the last five years. And we’ve no plans to stop there – we’re opening another 50 UK stores this year alone, with loads more in the pipeline for 2017. So, as you can imagine, with all this growth, there are huge opportunities for growing your career. And our placements offer the perfect way to make your mark – real live roles at the heart of a DIY revolution!

Customer Operations – Undergraduate Placement

Screwfix Trade Counters are opening at a phenomenal rate and that means the support offered to our store estate needs to be of the highest possible standard. Whether this means clear and timely communication, constant development and improvement of our processes or the day to day running of our branches, TC Ops Support ensure the operation is as smooth and efficient as possible. Offering a consistent level of support to the operations team, you’ll have an active involvement in the successful delivery of key developmental project work. Acting as the interface between Trade Counters and Head office functions, you’ll be responsible for the effective resolution and support of queries from Trade Counters relating to all operational processes.

The skills you need

Without wishing to state the obvious, you’ll need to love retail. In fact, you’ll need to be bubbling with enthusiasm in general. We’re looking for creative, ambitious people who are honest and reliable. Oh and you’ll need to be used to hard-work too. You’ll have excellent communication skills and your interpersonal skills make you a confident relationship builder. Organisation and planning skills are a must as is the ability to work under pressure whilst still delivering high standards. We’re looking for a team player. Someone who is positive and proactive with a passion for customer service.

How to apply

To apply for this role and to find out more, please click on the apply button below.