IT Analyst

Job Details

View similar jobs

About TNT

Every day, we go to great lengths to connect people and businesses all over the planet. Delivering millions of parcels, documents and freight consignments with care and attention - because we understand how important each and every parcel is to each of our customers.  Employing over 9,000 people in the UK markets, we know that our people are at the heart of what we do. As a business we invest heavily in our employees, taking seriously the responsibility of developing them.

At TNT, we strongly believe that performance is realised through people, and the innovative culture here reflects that.

We are looking to grow our teams by taking on individuals who can share their initiative, enthusiasm and drive in specific business areas. This programme will give you the confidence to walk away knowing you have made a positive impact and change in our organisation.

About the role

We’re looking for someone to join our UKIT team as a Service Support Analyst to sit within the Service Delivery Team. Working with a team of IT service management specialists and reporting directly to the Service Delivery Manager, this role is responsible for ensuring IT services are running smoothly and delivering value to the UK business.  

You will take a hands on role from day one. Sharing the workload of the team, you will be involved in various activities and tasks including:

• Buyer Approval for IT Spend
• On-Call Rota Maintenance
• System Backup Failure Tracking & Analysis
• Development Cost Tracking and Reporting
• Preparation of the Forward Schedule of Change
• Incident Monitoring and Trend Identification
• Change Approval Escalation
• Enterprise Data Maintenance
• Coordination of Portable Device Hardware Repair
• Problem Impact Review
• Access Request Provision
• Project Portfolio Upkeep & Reporting
• Communication of network outages
• Vetting of Security Exception Requests
• Identification of Service Delivery Gaps and Potential Solutions

The team encounter a number of situations which require specific attention and will require different actions. These could be project based, be the initiation of new processes or be performing support and analysis as part of problem management.

What you’ll need

• To be studying for a degree within Business or IT, that offers a placement year opportunity
• To be able to demonstrate strong analytical and troubleshooting skills
• The ability to convey complex issues to different audiences

What we can offer you

In return for your hard work you will receive continuous support from your manager and team, alongside a competitive salary. In addition, the role will give you the opportunity to gain real practical experience in an interesting and fast paced business environment.

How to apply

To apply for this role and to find out more, please click on the apply button below.