Customer Experience Assistant

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About TNT

Every day, we go to great lengths to connect people and businesses all over the planet. Delivering millions of parcels, documents and freight consignments with care and attention - because we understand how important each and every parcel is to each of our customers.  Employing over 9,000 people in the UK markets, we know that our people are at the heart of what we do. As a business we invest heavily in our employees, taking seriously the responsibility of developing them.

At TNT, we strongly believe that performance is realised through people, and the innovative culture here reflects that.

We are looking to grow our teams by taking on individuals who can share their initiative, enthusiasm and drive in specific business areas. This programme will give you the confidence to walk away knowing you have made a positive impact and change in our organisation.

We have an exciting future ahead with our focus is to continue to build on the success of our service offering whilst also working to drive efficiency throughout all of the processes in our business, and that’s where you come in.

About the role

An exciting opportunity has arisen in our innovative and fast paced Customer Experience team where you will play a pivotal role in many of our key projects. Our Customer Experience team are focused around delivering the ultimate customer journey. They do this by analysing customer feedback and identifying areas in need of improvement throughout the business.

Taking these findings, you will work on top priority projects that support our overall UK business strategy. These projects will be varied and fast paced and allow you to really dig deep under the skin of our business and the needs of our customers.

Using your creative mind-set, you will be a strong networker who is comfortable both presenting and creating the eye catching content that our Customer Experience team use. Communication is key in this role, along with a desire to really make us the best business that we can be for our customers.

What you’ll need

• To be studying for a degree that offers a placement year opportunity
• To be able to demonstrate strong communication skills – both written and verbal
• Have the ability to work using own initiative at times
• The ability to work effectively with different stakeholder groups
• Be able to manage time efficiently by juggling and prioritising tasks
• The ability to take an idea or a task and think creatively about it

What we can offer you

In return for your hard work you will receive continuous support from your manager and team, alongside a competitive salary. In addition, the role will give you the opportunity to gain real practical experience in an interesting and fast paced business environment.

How to apply

To apply for this role and to find out more, please click on the apply button below.