Handelsbanken

About Handelsbanken

Handelsbanken is a local relationship bank built on timeless and sustainable values. The Bank specialises in providing personal banking services to both businesses and individuals, as well as wealth and investment management services through its UK subsidiary Handelsbanken Wealth & Asset Management. One of the world’s safest banks (Global Finance Magazine, 2021), we offer banking and financial support internationally, for customers ranging from individuals to large corporates and financial institutions. Year after year, we receive excellent survey feedback for our customer service.

Founded in Sweden in 1871, Handelsbanken first established a UK presence in 1982, and now has an extensive network of branches throughout Great Britain.

Our goal

Our aim is to build relationships and deliver high customer satisfaction at a low cost and through sustainable values, in order to achieve strong profitability for the long-term.

How we work to achieve our goal

A satisfied customer will be happy to return. All employees, regardless of role and position, share one objective - customer satisfaction.

We all work to contribute to and improve our customers’ experience of banking with us. We believe in economic, social and environmental sustainability, and we are committed to being responsible in our relationships and in the impact we have.

Delivering together

To achieve customer satisfaction we need knowledge, experience and genuine commitment. This applies to all of our employees, in all of the processes and in all departments across the bank. Every employee and every role is equally important in our business.

Close to the customer Handelsbanken operates a decentralised way of working, with a strong local presence due to a nationwide branch network and a long-term approach to customer relationships. Each Handelsbanken branch operates as a small business enabling it to make decisions at a local level and provide a service that is bespoke, with the focus always being on the needs of each individual customer. Throughout the organisation, individuals enjoy wide-ranging responsibility, and the scope to pursue a unique career, within a culture of openness, equality and professionalism.

Our values

There are many different roles here at Handelsbanken but all share the same values which are:

• Trust
• Respect
• Courage
• Responsibility

We believe that every individual should be a role model and that every decision should be made for the benefit of the customer.

We are deeply committed to embedding good equality and diversity practice into all of our activities so that we are an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation.

All appointments are made solely on merit.