Handelsbanken

About Handelsbanken

Handelsbanken is a relationship bank, built around satisfied customers and financial strength. We believe banking should be local and personal, and that the interests of our customers should always come first.

Founded in Sweden in 1871, Handelsbanken first established a UK presence in 1982, and now has a network of over 200 branches throughout Great Britain.

Our goal

Our aim is to build relationships and deliver high customer satisfaction at a low cost and through sustainable values, in order to achieve profitability for the long term.

How we work to achieve our goal

A satisfied customer will be happy to return. All employees, regardless of role and position, share one objective - customer satisfaction. We all work to contribute to and improve our customers’ experience of banking with us. We believe in economic, social and environmental sustainability, and we are committed to being responsible in our relationships and in the impact we have.

Delivering together

To achieve customer satisfaction we need knowledge, experience and genuine commitment. This applies to all of our employees, in all of the processes and in all departments across the bank. Every employee and every role is equally important in our business.

The branch is the bank

We are decentralised, which means that each local branch has responsibility for their own customers and their requirements and for taking the banking decisions that affect them. For customers this means the benefit of bespoke, personal service and swift decisions for all their needs.

Our values

There are many different roles here at Handelsbanken but we all share the same values. Values such as:

• Trust
• Respect
• Courage
• Responsibility

We believe that every individual should be a role model and that every decision should be made for the benefit of the customer.

Handelsbanken are deeply committed to embedding good equality and diversity practice into all of our activities so that we are an inclusive, welcoming and inspiring place to work, regardless of age, disability, pregnancy and/or parental status, ethnicity, religion, sex, gender reassignment or sexual orientation. All appointments are made solely on merit.

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