Management Trainee Placement at Enterprise Mobility

Management Trainee Placement

Rose Taylor

Business

Placement (10 Months+)

Enterprise Mobility

What was the interview process like?

Exciting, challenging and motivating. There are four stages; application, telephone interview, branch visit and assessment centre. Each stage brought a new obstacle but the friendly atmosphere made it easier. Going through this was great as it gave me the opportunity to see what a graduate recruitment process is really like.

How much responsibility were you given?

I was given the responsibility of managing customer service at the branch as well as organising and monitoring all damage claims for the vehicles. These roles are integral to the successful running of our business, something I couldn't imagine possible as an intern, for both my personal and career development.

What advice would you give to someone applying for your role?

The only advice I would give for someone who is thinking of applying to Enterprise is do it. After a year’s placement, I now have a job offer on the graduate training programme. Enterprise is a fun and friendly place that rewards all the hard work you put in.

What has been your biggest challenge?

My biggest challenge has been to be adaptable in all situations. Working in a customer service environment has made me realise that every situation and customer is different so adapting my communication style has been challenging. You need to be able to adapt to peers and customers alike.

Where has your experience exceeded your expectations?

On my first day, I never thought that I would walk in and be approached by such friendly, helpful colleagues. I have been able to develop my personal skills, confidence and communication in a way that I believe I could go and achieve anything I wish to.

What do you most enjoy about your role?

It’s been the responsibility and the variety of the job – you’re kept on your toes everyday whilst making decisions you feel suit best to the situation. I’ve also had the opportunity to mentor and train new starters, which has been the most enjoyable and satisfying part of working here.

Describe a situation where you have surpassed expectations?

At Enterprise, customer service is a way of life and throughout my time I’ve been awarded the customer service vote on numerous occasions by my peers. Not only this, but I also successfully passed my management qualification interview, enabling me to apply for assistant management positions after I graduate.

What is the atmosphere like in your team?

Electric! I could not work with a better group of people. They are fun, kind and enthusiastic which makes my time at work fly by. The friendly atmosphere made the whole experience fantastic.

What were the activities outside of work?

When you work long days it is always nice to socialise with your peers in an out-of-hours environment. Enterprise are true to their core value ‘we work hard and reward hard work’. You get to go to top restaurants, paintballing and many more activities as a reward for working hard.

How promising are the graduate prospects?

If you are willing to work hard, network and demonstrate the entrepreneurship that Enterprise is looking for, the likelihood of returning as a graduate is high. I have done a year’s placement and been invited back as a management assistant after I finish my University course which is great.