Charlotte Hutchinson

Technical Support Analyst Intern

  • Information Technology
  • Kent, University of
  • Placement Year (10 Months+)
  • IBM

What was the interview process like?

The IBM interview process consisted of an online application form, an online numerical test, an assessment centre and a matching interview. We were assessed on IBM’s main competencies and how well we would fit into the team. We were assessed on our potential, rather then what we had already achieved!

“I have enjoyed the challenges my role has brought; I have improved both my technical and problem solving skills throughout the year”

What advice would you give to someone applying for your role?

Make sure you show why you would be of value to IBM, what you can bring to the company and what makes you stand out, also just be yourself, relax and enjoy the process.

What has been your biggest challenge?

My biggest challenge was learning a piece of software from scratch in order to solve customers’ problems. I really enjoyed the challenge and had a lot of help from the whole team. I now feel really confident with the software and have solved many customer problems throughout the year.

Technical Support Analyst Intern

Where has your experience exceeded your expectations?

When I first joined I was really worried about how effective I would become in my role, but within a matter of weeks I was solving problems on my own and getting really good feedback from both customers and work colleagues.

What did you most enjoy about your role?

I have enjoyed the challenges my role has brought; I have improved both my technical and problem solving skills throughout the year. I enjoy the fact that my role allows me to speak to a variety of people, from development teams all around the world to IBM’s clients.

“I was solving problems on my own and getting really good feed back from both customers and work colleagues”

What were the activities outside of work?

Outside of work there’s a lot of socialising with the other university placement students; we regularly go out after work. There’s also plenty of different opportunities for networking with colleagues throughout the business, for example IBM take part in the Corporate Games each year.

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