Placement Year Details
- Job Title: Technical Support Engineer
- Start Date: 2009
- Length: Placement Year (10 Months+)
- Location: Reading,
South East - Salary: £12,000 - £13,999
- Roles: Computer and Systems Engineering, Computer Science
- Reviewer’s Course: Software Systems
- Reviewer’s University: Bournemouth University
- Review Date:
Microsoft
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Review 69/109 for Microsoft
Company Sectors
Job Title: Technical Support Engineer
Overall Rated 8.8
★★★★★★★★★☆
The Role
- Role Description
I worked with support specialists focused on resolving their MBS Partner Channel customer’s technical, product & industry specific issues. The product I supported was Microsoft Dynamics AX. This required scoping the customer’s expectations and collaborating with others to meet those expectations in the shortest possible time.
- 1. To what extent did you enjoy your work placement or internship?
-
I really enjoyed working at Microsoft, it was one of the best things I have ever done. The experience I gained is going to be so usfull! I would do it all over again if I could.
- 2. To what extent did you feel valued by your colleagues?
-
My colleagues were amazing, they were supportive and i learnt so much from them. They were my work family and I couldn't of asked for a nicer team. However everyone at Microsoft was very friendly and also gave good advice.
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
-
My manager supported everything I did we created a development plan at the beginning of the year and worked towards that to achieve my goals.
- 4. How busy were you on a daily basis?
-
I was very busy, I was acting as a full time support engineer and had to react to incomming support cases. I like it busy though even if I was tired at the end of the day.
- 5. How much responsibility were you given during your placement?
-
I was given alot of Responsilbilty and given real customers issues to solve in a timely mannor.
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
-
Alot - I had so much training on new Technogies and this will benifit me alot.
The Organisation
- 7. What was the general atmosphere in your office?
- 8. How well organised was the overall work placement or internship set up?
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
- 10. What were the perks on your work placement?
-
- There were no perks with this placement year
- 11. How appealing are future employment prospects within the organisation?
Other Information
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
- 13. What was the cost of living and socialising in the area you worked in?
-
Reading was an OK town to live in the cost was average and the intern socail life was brilliant!!!
- 14. What was the Nightlife like in the area you worked?
- 15. Were there many opportunities to get involved in activities outside of work?
Review 69/109 for Microsoft
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