Placement Year Details
- Job Title: Service Desk Analyst
- Start Date: 2009
- Length: Placement Year (10 Months+)
- Location: South East
- Salary: £18,000 - £19,999
- Roles: Banking/Finance
- Reviewer’s Course: Business IT
- Reviewer’s University: Aberystwyth University
- Review Date:
PSA Peugeot Citroën
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Review 16/35 for PSA Peugeot Citroën
Company Sector
Job Title: Service Desk Analyst
Overall Rated 8.1
★★★★★★★★☆☆
The Role
- Role Description
Provide technical support to users within the building as well as field staff. Also providing application support to dealers. Managed the infrastructure for the office and on a day to day basis, dealt with user access levels, telephony, data back ups and file restores, printing and print servers, technical support for applications and so on.
- 1. To what extent did you enjoy your work placement or internship?
-
Great placement and enjoyed every day of it. Even though I had some difficulties at times, overall it was a great placement
- 2. To what extent did you feel valued by your colleagues?
-
Felt welcome from day one. I was treated no different then those who were working for the company for years. I hwas given full resposability from day one. I felt I was trusted by my manager to make my own decisions. Sometimes they were the best but worked on them to improve in the future and I think that is what the placement is all about.
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
-
Any questions I asked they were answered straight away. Great support from the team and manager. Even at busy and stresfull times, they have found time for me to support me and answer any questions I had
- 4. How busy were you on a daily basis?
-
I kept myself busy at all times. There was always something to do. Manager allocated me enough projects to keep going as well as day to day tasks. Had a good variety of jobs allocated.
- 5. How much responsibility were you given during your placement?
-
I was happy with the level of responsability I was given. I had full confidence from my manager to be on my own at times and do things on my own back.
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
-
I like to think that I have improved a lot on the skills I have prior the placement. I also managed to pick up new skills that will be very useful for my final year as well as for future jobs. I like to think that the placement helped me become a more resposible person. I am more disciplined when it comes to work and I have more confidence and initiative in what I do.
The Organisation
- 7. What was the general atmosphere in your office?
-
Great atmosphere. Everyone was really realx and a pleasure to work with but when things needed to be done they were.
- 8. How well organised was the overall work placement or internship set up?
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
-
I had one training module which was part of the scheme. It consisted of 3 module and I feel that only the third module was the most useful. This was related to presentation skills. The others were good as well. Beasides that I have received only training on the job. I think though for th job role I had, there isn't much training could be invested in the short term.
- 10. What were the perks on your work placement?
-
- Flexi Time
- Company Parties/Events
- Above 25 days holiday
- Healthcare/Dental
- 11. How appealing are future employment prospects within the organisation?
-
I think it would be a real pleasure to work for this company but unfortunately the part of the group I was working in, they do not provide a graduate scheme (at least not for now) but there is always the posibility to have an interview if there is a job opening.
Other Information
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
-
There wasn't many of us in the part of the group that I have worked in but did keep in touch with placement students from other parts of the group and the company did help us get together at times and be able to socialise.
- 13. What was the cost of living and socialising in the area you worked in?
-
the prices were not sky high but in ratio with the salary it was affordable.
- 14. What was the Nightlife like in the area you worked?
-
Redhill was not the best palce to go on a night out but it was realatively easy to go places around Redhill such as London, Brighton etc
- 15. Were there many opportunities to get involved in activities outside of work?
-
There were quite a lot of things that could be done ousite work. All you have to do is get involved.
Review 16/35 for PSA Peugeot Citroën
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PSA Peugeot Citroën Company Profile
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