Placement Year Details
- Job Title: Customer Service Assistant
- Start Date: 2009
- Length: Placement Year (10 Months+)
- Location: Windsor ,
Greater London - Salary: £12,000 - £13,999
- Roles: Leisure and Hospitality
- Reviewer’s Course: Ba(Hons) Human Resource Management
- Reviewer’s University: University of Portsmouth
- Review Date:
Golfbreaks.com
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Review 23/31 for Golfbreaks.com
Company Sector
Job Title: Customer Service Assistant
Overall Rated 8.9
★★★★★★★★★☆
The Role
- Role Description
Dealing with after sales and ensuring clients needs where met. This could involve dealing with complaints , change to travel/break arrangements or even offering advice on venues to our clients.
The whole role was incredible varied so every day could offer new challenges even if the tasks where the same.
- 1. To what extent did you enjoy your work placement or internship?
-
The year has passed very quickly.The job has been enjoyable and great perks meant that we where given the chance to visit some of our venues! Very lucky to have such a good year!
- 2. To what extent did you feel valued by your colleagues?
-
Very young company which sometimes felt like being at uni! By working in a team I have made friends who I will no doubt stay in touch with once I leave Golfbreaks
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
-
Good support from managers who helped with any uni commitments and any problems encountered within the job.
- 4. How busy were you on a daily basis?
-
Although the amount of work changed dependant on the travel season there was always something to do.
- 5. How much responsibility were you given during your placement?
-
Every student was given the same responsibility as the full timers. I felt very valued working at this company.
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
-
Although the job was not really linked to my degree I have improved many core skills such as communication , time management and organisation.
The Organisation
- 7. What was the general atmosphere in your office?
-
Very young company. We worked hard and played hard! Not a bad person in the company so everyone got on great and there was always a great atmosphere
- 8. How well organised was the overall work placement or internship set up?
-
We where offered a good induction which helped us throughout the year. Golfbreaks.com take placements students every year so the organisation was spot on.
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
-
We had quite a few training oportunities. In one case we had an external contractor who gave us an afternoon of time management which will prove useful
- 10. What were the perks on your work placement?
-
- Sports and Social Club
- International Travel
- Company Parties/Events
- 11. How appealing are future employment prospects within the organisation?
-
A large amount of students go back to golfbreaks.com
Other Information
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
-
Very good. Work nights out where frequently organised.We also had the opportunity to visit the venues and a company trip! Like being at uni!
- 13. What was the cost of living and socialising in the area you worked in?
-
Windsor was expensive but if you budget sensibly you can easily get by!
- 14. What was the Nightlife like in the area you worked?
-
Windsor is a good night out and not too far at all from London.
- 15. Were there many opportunities to get involved in activities outside of work?
-
A key part of golfbreaks is making the most of seeing our venues. Have been able to visit venues in France and Spain. There is the opportunity to go on a few trips!
- In addition to these questions, is there any extra information you would like to leave about your experiences on your work placement that other students may be interested in?
-
Great experience worth applying for!
Review 23/31 for Golfbreaks.com
Placement Year Questions & Answers
-
Hi,
I have an interview for this role next week and was wondering if you could give me any tips and useful information.
It sounds like you had a brilliant time here, I'm so glad I applied.
My email is sarahburbidge1@live.co.uk if you'd prefer replying there.
Thanks,
Sarah
Question asked by a RateMyPlacement user on 9th September 2011
-
Hi Sarah. Its a fantastic company to work for. If your working in CS you just need to show that you have experience no matter what you did before. That you can empathise with clients and maybe give an example of a time when you sorted out a problem. You dont neccessarily need to know much about Golf. Its very much work hard play hard. Best of luck! my interview was a while back but I hope it helps! Anything else let me know
Reply from the review author on 9th September 2011
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Golfbreaks.com Company Profile
For more jobs, reviews and information about placement and internship schemes from Golfbreaks.com, visit their full company profile.