Placement Year Details
- Job Title: Customer Service Co-Ordinator
- Start Date: 2008
- Length: Placement Year (10 Months+)
- Location: Cheltenham,
South West - Salary: £14,000 - £15,999
- Roles: Food and Drink
- Reviewer’s Course: International Business & Marketing
- Reviewer’s University: University of Gloucestershire
- Review Date:
Kraft Foods
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Review 4/16 for Kraft Foods
Company Sector
Job Title: Customer Service Co-Ordinator
Overall Rated 8.7
★★★★★★★★★☆
The Role
- Role Description
I had responsibility for 2 major retaillers during my placement; Woolworths & Asda. I then went on to manage one of the teams. No day was the same. Some tasks included; managing orders through to delivery, forecasting individual products at store level, attending promotional meetings with your customer and the Kraft sales representitive and reporting on weekly delivery targets.
- 1. To what extent did you enjoy your work placement or internship?
-
I loved the general company ethos at Kraft, with no day being the same it offered great variety.
- 2. To what extent did you feel valued by your colleagues?
-
Everybody was willing to help and as time went on it was nice to offer your help to new starters!
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
-
Everybody is approachable, right up to senior management. If your not sure ask, somebody will know the answer. I found the bi-weekly 1:1's with my line manager very useful too.
- 4. How busy were you on a daily basis?
-
Everyday was different so it was great to get variety. There were times though were it was extremely busy, although this was exciting!
- 5. How much responsibility were you given during your placement?
-
I was delighted to have been given the opportunity to manage one of the teams. It looks great on my C.V and helped my confidence massively.
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
-
I learnt some great personal skills whilst being on placement and this is the main thing I will take away.
The Organisation
- 7. What was the general atmosphere in your office?
-
There was always fun going on, but at the same time there were serious moments. Theres always a job to be done.
- 8. How well organised was the overall work placement or internship set up?
-
Excellent, I had the correct trainning and had the opportunity to be involved in extra projects. My progess was well monitored throughout.
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
-
I felt like I was given a huge opportunity, especially when it came to the management role.
- 10. What were the perks on your work placement?
-
- Subsidised Canteen
- Sports and Social Club
- National Travel
- Company Parties/Events
- Staff Sales/Staff Shop
- Above 25 days holiday
- 11. How appealing are future employment prospects within the organisation?
-
I will definately be applying for their graduate scheme!
Other Information
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
-
Very different from univeristy, as you often have quite a few commitments. I shared a house with 2 other placement students, but some lived at home. We still managed to get together for meals/ drinks.
- 13. What was the cost of living and socialising in the area you worked in?
-
Cheltenham isn't cheap to live in, but when the students are at univeristy the nightlife is student prices.
- 14. What was the Nightlife like in the area you worked?
-
Good enough for a good time!
- 15. Were there many opportunities to get involved in activities outside of work?
-
A couple of us joinned the London to Brighton bike ride team!
- In addition to these questions, is there any extra information you would like to leave about your experiences on your work placement that other students may be interested in?
-
Put into your placement what you want to get out if it.
Review 4/16 for Kraft Foods
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Kraft Foods Company Profile
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