Placement Review at O2 UK

The Role

Role Description

Answer emails and phone calls to cutomers with queries about the phone service also clean around any mess ect and make fresh coffeess

1. To what extent did you enjoy your work placement or internship?

★★★★★★★★☆☆

Rated 8/10

It wasn't what i expected a placement to be like even if i was only on customer service it was so much like a real job with responsibility ect this was my first placement and insight into work and it was a really good place to start

2. To what extent did you feel valued by your colleagues?

★★★★★★★☆☆☆

Rated 7/10

They were really nice but we didnt see each other out of the placement over than two of them around university like just saying hello

3. To what extent were you given support and guidance by management/your supervisor(s)?

★★★★★★★★★☆

Rated 9/10

My manager was helpful but the support from supervisors was really good

4. How busy were you on a daily basis?

★★★★★★★★☆☆

Rated 8/10

As it's customer services it was normally local customers ringing up but there was never a half an hour the phone wouldn't ring and other then that we had o make the coffee up for the machine and clean around out desk are

5. How much responsibility were you given during your placement?

★★★★★★★★☆☆

Rated 8/10

i suppose alot i answered most calls so got bonuses ect which was always handy

6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?

★★★★★★★★★★

Rated 10/10

they were such different skills i didn't even know you got taught skills on how to answer a phone or what to say ect as well as a manual and computer skills which yeah defiantly something different and a very useful skill

The Organisation

7. What was the general atmosphere in your office?

★★★★★★★★☆☆

Rated 8/10

It was actually amazing seeing as most people worked really long shifts after uni so that was a good side they were always up for a laugh and joke around when nobody rang up and needed help.

8. How well organised was the overall work placement or internship set up?

★★★★★★★★★☆

Rated 9/10

very good if there wasn't phone calls there was emails if there wasn't emails there's coffee and tidying around to be done

9. In terms of personal training and development, to what extent did the company or firm invest in you?

★★★★★★★★★★

Rated 10/10

a lot like a phone manual a new phone contract a computer manual training once a fortnight for first few weeks

10. What were the perks on your work placement?

★★★★★★★★☆☆

Rated 8/10

• Working from home

11. How appealing are future employment prospects within the organisation?

★★★★★★★★★☆

Rated 9/10

I'd look into to it as its a good job to have if you don't really like seeing many people

Other Information

12. Was there a good social scene amongst any fellow placement students/colleagues?

★★★★★★★★☆☆

Rated 8/10

As most of them were students it was a good vibe no big serious hassle

13. What was the cost of living and socialising in the area you worked in?

★★★★★☆☆☆☆☆

Rated 5/10

I'd say bang in the middle really it didn't change from before placement or university but because it wasn't a part time thing like Id be at work after uni nearly 3 days then my day off from uni I'd be in work for 11 hour shifts so socialising was around placement and in it

14. What was the Nightlife like in the area you worked?

★★★★★★★★★☆

Rated 9/10

the nights i got out were brilliant Its were i met my beautiful fiance so I couldn't ask for anything better from that

15. Were there many opportunities to get involved in activities outside of work?

★★★★★★★★★☆

Rated 9/10

different things like doing advertising in towns and lots of other things.

In addition to these questions, is there any extra information you would like to leave about your experiences on your work placement that other students may be interested in?

Its a perfect job for students you learn different things from just being a barmaid or shop keeper ect your learning 24/7 and talking to people on the phone which is social and thing is it actually helps with uni if you have people you know there and can use spare time to finish quick things

Review 4/4 for O2 UK

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