Placement Year Details
- Job Title: IT Support Specialist
- Start Date: 2010
- Length: Placement Year (10 Months+)
- Location: Swindon,
South West - Salary: £14,000 - £15,999
- Roles: Computer and Systems Engineering, Computer Science, Design, E-Business, Electronic and Electrical Engineering, Electronics, Engineering, Information Technology, Internet/e-Commerce/New Media, Manufacturing, Medical/Health, Telecommunications
- Reviewer’s Course: Information Technology Management For Business
- Reviewer’s University: University of the West of England Bristol
- Review Date:
Intel Corporation
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Review 72/121 for Intel Corporation
Company Sector
Job Title: IT Support Specialist
Overall Rated 7.5
★★★★★★★★☆☆
The Role
- Role Description
Provide onsite support of IT clients to employees of the company. This includes laptops, desktops, network printers and the software associated with them.
The role includes training users on Windows platforms and communicating customer service performance metrics to management.
- 1. To what extent did you enjoy your work placement or internship?
-
Really enjoyed it - challenging at times, especially when dealing with acquisitions, but this was all part and parcel of learning.
- 2. To what extent did you feel valued by your colleagues?
-
Full time employees really value both their full time employees and contractors. Sometimes, the relationship between contractors and myself did feel undervalued. Management did recognise this, and acted accordingly.
- 3. To what extent were you given support and guidance by management/your supervisor(s)?
-
Both my manager and supervisor gave fantastic support and integration plans. They always are happy to answer questions.
- 4. How busy were you on a daily basis?
-
Being customer facing, the majority of the work depends on whether we have customers (other employees) that require support. If no one has an issue with something that is IT supported, then work could be a little thin. During the busy times though, we were stretched to capcity, however coping was manageable.
- 5. How much responsibility were you given during your placement?
-
I was given a lot of responsability, including reporting on performance metrics for my department in EMEA to management and providing training in numerous different countries to newly acquired employees.
- 6. To what extent did/will the skills you developed, and training you received, assist you in your degree studies and beyond?
-
The skills I have learned here are mostly transferable and so I can apply them to my course.
This includes time and people mangement skills - going back to university, I will be much more organised.
The Organisation
- 7. What was the general atmosphere in your office?
-
Generally good.
- 8. How well organised was the overall work placement or internship set up?
-
Very well.
- 9. In terms of personal training and development, to what extent did the company or firm invest in you?
-
A lot, there were plenty of 1:1s and training.
- 10. What were the perks on your work placement?
-
- Subsidised Canteen
- Sports and Social Club
- Subsidised/Company Gym
- International Travel
- Financial Bonus
- Staff Sales/Staff Shop
- Healthcare/Dental
- 11. How appealing are future employment prospects within the organisation?
Other Information
- 12. Was there a good social scene amongst any fellow placement students/colleagues?
- 13. What was the cost of living and socialising in the area you worked in?
- 14. What was the Nightlife like in the area you worked?
- 15. Were there many opportunities to get involved in activities outside of work?
Review 72/121 for Intel Corporation
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Intel Corporation Company Profile
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