Customer Service Assistant Placement

Job Details

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About Golfbreaks.com

Golfbreaks.com was formed in 1998 by Chief Executive, Andrew Stanley, and is Europe’s specialist golf travel company, organising golf breaks and holidays - along with stand-alone tee-times - for more than 600,000 golfers at 2,000 resorts and courses in the UK, Europe and Worldwide. A further 15,000 customers use the group’s services to book spa breaks and spa days.

With more than 16 years’ experience and an expert team that is passionate about golf, spa and travel, we are known for delivering outstanding service and value, with the reassurance and security of booking with an ABTA and ATOL-bonded travel company. We are also the only golf travel company to reward customers for their loyalty through our Breakpoints customer rewards programme, which earns money off all future bookings made with Golfbreaks.com, Teeofftimes.co.uk and BookaSpa.com.

We have 140 staff based at our office in Windsor, Berkshire and pride ourselves in our commitment to developing our employees. We have been accredited with Investors in People since 2006 and in July 2012 were awarded the Investors in People Gold Standard.

Role Overview

As a Customer Service Assistant, you will be expected to provide support to the sales process for golf break bookings to a combination of UK, European and Rest of the World destinations.

This role will involve close contact with customers, suppliers and colleagues and will require you to undertake certain administrative duties to ensure that customer expectations are met.
You will be part of a team who aim to ensure that every aspect of the business provides our customers with a positive impression of Golfbreaks.com.

Key Responsibilities

• Management of existing golf break bookings – communicating with customers when dealing with amendments to booking details and offering new quotes for any changes.
• Providing an after sales service to clients by organising any ‘extras’, such as booking golf buggies, rooming lists, dinner preferences and ordering on the customers behalf.
• Contacting clients for required transfer information, and the booking of car hire/transfers/Eurotunnel reservations.
• Reviewing customer feedback and communicating information through to the account management team.
• Dealing with any negative feedback and any customer issues arising prior to, or during their breaks.
• Distribution and checking of customer emails, and venue confirmations that come in to the business.
• Assisting the sales teams with incoming enquiries and chasing balance payments.

Additional benefits include

• Commission/bonus schemes
• Team incentives
• Pension Plan
• Company social events
• Trips to UK golf venues
• Local gym discount

How to apply

If you think this is the role for you, please click the button below to apply via the link on our website.