Golf Sales Consultant

To respond to enquiries, sell and organise bookings for venues in the UK.

Role Overview:

As a Sales Consultant you will respond to enquiries that are generated by phone, email and the website and assist clients in booking all elements of their golf break.

You will be expected to provide a consultancy service to your clients and have an in depth venue knowledge to effectively identify the most suitable venue for your customer.
In this role you will provide the first point of contact for our clients and as such must emulate the values of the company. Having experienced rapid growth in the past ten years, we truly understand that employing the right people, who enjoy talking about golf as much as our clients do, is the key to success.

This role will involve close contact with customers, suppliers and colleagues and will require you to undertake certain administrative duties to ensure that customer expectations are met.

The sale of golf breaks through the website and brochure. This involves:

• Phone calls (receiving calls from clients and venues, making calls to clients and venues)
• Emails (quotes to clients and communication with the venues)
• Calculating costs & preparing package quotes
• Chasing and taking payments from Clients and managing your customer accounts
• Confirming all bookings with venues through fax backs
• Collecting customer feedback and where necessary dealing with any problems quickly and efficiently
• Anticipating problems and dealing with them pro-actively
• Managing workflow and notating bookings in such a way that another team member can cover your work in your absence
• Dealing with amendments to booking details where necessary (amending tee times, amending group numbers and resending confirmations)
• Providing an after sales service to clients by organising any ‘extras’, such as booking golf buggies, reserving car parking, liaising with clients about dinner preferences and pre-ordering on their behalf, as well as collating rooming lists and forwarding to relevant venues.

Training will be provided on venues and sales techniques. You will be required to attend weekly meetings, venue presentations and occasionally visit the venues themselves.

Golfbreaks.com prides itself on the service it provides to its clients, and this position is therefore central to achieving these high standards. As well as providing a sales role, you will be responsible for managing customer and supplier relationships and dealing with issues confidently and efficiently. You should adopt a proactive attitude to the role and be able to use your initiative to solve arising issues. Managing customer expectations is key and should be your main objective in dealing with any problems that occur.

Being in a frontline, customer focused environment, quick service, good communication skills and knowledge are crucial. We are looking for enthusiastic, personable and well-organised people who work well in a team. A passion for golf will assist you in this role to build rapport with our clients, but more importantly, a sense of urgency and positive attitude is essential to succeed in this very rewarding role.

Please e-mail your CV with a covering letter to Sarah Marr, Human Resources Manager at recruitment@golfbreaks.com. Please ensure you include the job title 'Golf Sales Consultant' in the email subject, click below to apply now!

"Golfbreaks.com is a great company to work at, particularly as a student, because you're surrounded by people your own age. Working in the Sales team was really enjoyable as it gave me the opportunity to push myself and compete with other students on the sales floor and also with the full time Sales team. This gives you a reason to push yourself every day and as a result earn some good commission! All the full time employees at Golfbreaks were welcoming at the start and easy to get along with throughout my time there. As I'm sure everybody says, the perks of this job were brilliant, especially as a golfer, as I got the chance to play some top courses and stay at plenty of nice hotels. I'd recommend this job to any student who wants to be in a fast paced working environment where their work contributes to the company's goals on a daily basis."

Glen Smith, Sales, 2008-2009, Bournemouth University

"Golfbreaks.com is a fantastic, vibrant and young company that provides a good stepping stone from university life into a hard working environment. It is challenging every day and unlike most placements you are given a real sense of responsibility and you really can get a lot out of your year, particularly with all the extra perks that come with the job. I never minded getting out of bed in the morning to go to work and would recommend Golfbreaks.com to anybody, whether you play golf or not!

Adam Shaw, Sales, 2007-2008, Loughborough University