Product Support Internship

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Product Support Intern, 2016 (10 weeks)

“We help our customers and colleagues solve some tough technical challenges on a daily basis. I get to work with a great team who is motivated to work hard and have a great time.” Steve Tanori, Product Support Engineer

What we are looking for

We’re looking for a product support intern to help us deliver fantastic customer service to Redgate’s software users. Not only will you get the opportunity to learn about our suite of industry leading products and the technologies that underpin them, but you’ll also get a chance to work directly with our customers to help solve real world problems faced by .Net and SQL Database developers.

We'll value you as a full member of the team from the moment you walk through our doors and you’ll have a dedicated mentor who will guide you through all aspects of working in a support team. You’ll also be given the opportunity to collaborate with colleagues from all aspects of the business from developers to technical authors to project managers.

What we'll offer you

• A chance to work with a fantastic support function, as well as others from around the business.
• The opportunity to learn about a range of new technologies.
• A chance to work directly with Redgate customers to solve real world problems.
• The freedom to manage your own improvement projects within Support to help develop our processes and methods.

What makes you Redgate’s next product support intern?

• You have a passion for software and technology.
• You’re at least a year into your university degree, studying a relevant discipline.
• You understand technical concepts and can communicate/present them effectively, both in writing and verbally.
• You’re an excellent problem solver.
• You have an appreciation of great customer service.
• You have the confidence to express your own ideas, and to own a project.

What would help?

• A good knowledge of coding (C# and Java) or databases (SQL or Oracle)
• Some experience with customer service

What’s the package?

• You’ll be working 40 hours per week, Monday to Friday, with flexible hours
• You’ll receive £380 per week
• You’ll start in June or July for a minimum of ten weeks over the summer holiday
• You’ll get some great Redgate benefits, including:
  • A relaxed and professional environment
  • No dress code
  • Free parking
  • Free breakfast and lunch

How to apply

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