Business Support Analyst Placement

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About United Biscuits

Our fundamental business purpose is to provide simple and wholesome pleasures for our consumers and we do this by baking goodness into all our products. We have a portfolio of well recognised brands which include McVities, Jaffa Cakes, Jacobs, Delacre, Go Ahead, Penguin and many more. Our ambition is to build on our heritage and core strengths and compete as a world-class biscuit business. We believe our impressive stable of brands and reputation for product quality has huge potential for growth.

If you are interested in pursuing an internship in the dynamic FMCG world, then United Biscuits is the perfect place for you. There has never been a more exciting time to join our business as we invest heavily in our brands, infrastructure and people.

The Role

The HR Service Centre is the central hub of all HR administration across UB where high volume HR transactional activities are performed within a service delivery framework.

These activities span the employee life cycle from starting to leaving and include changes to terms and conditions and general HR administration.

The Business Support team enable and support the HRSC team by monitoring HRSC performance eg SLA’s, KPI’s and also provide HR reporting to the business.  They have oversight of processes and procedures and maintain and develop the support tools utilised in the HRSC eg MyHR, and work with the centres of excellence on new initiatives.
    

• Develop complex data /reporting solutions in line with business requirements engaging with key stakeholders.
• Monitor and report on HRSC team performance against SLA’s, KPI’s and audits.
• Support HRSM Manager in projects requiring technical expertise.
• Identify and implement process improvement opportunities across the HRSC.
• Oversee HR systems administration for Lumesse, MyHR, MyP&D and other systems as required.
• Coordinate daily activities of administrator ensuring work completed to a high standard and within timescales.
• Coach and support colleagues to improve their performance.  
• Provide excellent customer service and maintain ongoing communication with all stakeholders e.g. Line Managers and the wider HR community.
• Operate within HRSC quality standards and controls.
• Support other teams in the HRSC during times of high volume.
• Exercise discretion when dealing with sensitive information.
• Keep up to date with changes in the external environment which may impact UB.

Skills required:

• Excellent Microsoft office skills including Access and Visual basic
• Data migration
• Excellent analytical skills
• High attention to detail
• Inquisitive mindset
• Excellent customer service skills
• Strong communication skills – verbal and written
• Good presentation skills
• Ability to organise and prioritise workload of self and others
• Ability to coach others
• Continuous improvement mindset
• Good decision making and problem solving skills
• Experience of HR personnel systems
• Min 5 GCSEs grade C and above (Maths and English essential) or equivalent.
• Desirable: Higher Education qualification.
• Microsoft Office qualification/Cert eg:- ECDL.